Customer Focus North

Coming Back in 2021

A Multi-dimensional Community of

Employee & Customer Experience Professionals

(Minnesota made, grown, and hosted)

We've made the hard decision to take 2020 as an "off-year" for the conference and postpone until the summer of 2021. We just couldn't find a path forward to host the kind of connected, collaborative, and personal event that is our intent and what we know to be a major reason why you participate. We are disappointed that we won't see you, connect with you, and share ideas with you. We're working on some ideas to bring us together in some different ways this Fall 2020, but in the meantime - please stay safe, take care of yourself, and keep doing the work to bring equitable, engaging, and productive experiences to life in your work.

Customer Focus North isn’t like any other digital or marketing conference you’ve ever attended. Our community consists of over 300 customer experience, human resource, change management, market research, user experience, product management, and behavioral sciences professionals. Join us this July to make and strengthen connections with experience experts working across industry to drive their business forward.

Each event brings together 25+ thought leaders sharing their diverse customer & employee experience knowledge with real world, practical application of data and insights.

"I was drawn to CFN to connect with, and hear from, CX experts and peers around customer and employee experience, and particularly liked the behavioral economics angles many took."


Andrea K, Sr. Director Customer Engagement at YMCA of Greater Twin Cities

Connect with 300+ other customer & employee focused professionals.

Registration is open for July 20-21, 2021. Early Bird pricing is available - get your tickets today!

Be part of the CFN community!

Call for Sponsors

Interested in sponsoring CFN21? We're looking for corporate and agency partners to help us sponsor this community event. Contact us and we'll find the sponsorship level that's right for you!

Customer Focus North is Presented By:

Founder, NorthRupt Labs

Principal, Jen Swanson Consulting